Metrics & Analytics

Module 3 – Background

Metrics & Analytics

For the past several years, HR has been all abuzz about metrics and analytics. Everyone is talking about how to measure the effectiveness of HR programs and assess their impact on organizational outcomes. Well, what’s this talk all about? What are metrics? What are analytics? What is benchmarking? How are metrics, analytics, and benchmarking developed and used in the HR context? Also, what are scoreboards and dashboards? Answers to these questions will come from the reading and research in this module.

Required Material

ASQ.org. (n.d.) What is a decision or Pugh matrix? Retrieved from https://asq.org/quality-resources/decision-matrix.

Higgins, J. (2014). Bringing HR and finance together with analytics. HR Magazine, 59(11), 44-46. Retrieved from ProQuest in the Trident Online Library.

Lowisz, S. (July 2008). Six good metrics. Recruiting Intelligence (ere.net). Retrieved from http://www.ere.net/2008/07/07/6-good-metrics/.

Mahoney-Phillips, J., & Adams, A. (2010). Getting the measure of HR. Strategic HR Review, 9(1), 5-9. Retrieved from ABI/INFORM Global in the Trident Online Library.

Roberts. M. (Nov. 17, 2018). How hiring managers screen job applicants. Retrieved from https://www.thebalancecareers.com/how-do-hiring-managers-screen-job-applications-1669574.

Shah, S.; Horne, A.; and Capella, J. (April 2012). Good data won’t guarantee good decisions. Harvard Business Review. Retrieved from https://hbr.org/2012/04/good-data-wont-guarantee-good-decisions

Zielinski, D. (2014). Get analytical. HRMagazine, 59(11), 61-62. Retrieved from ProQuest in the Trident Online Library.

Optional Material

Boyd, N., & Gessner, B. (2013) Human resource performance metrics: methods and processes that demonstrate you care. Cross Cultural Management 20.2 (2013): 251-273. Available in the Trident Online Library.

Chhinzer, N., & Ghatehorde, G. (2009). Challenging Relationships: HR Metrics and Organizational Financial Performance. Journal Of Business Inquiry: Research, Education & Application, 8(1), 37-48. Available in the Trident Online Library.

Five steps to effective metrics. (2005). Strategic HR Review, 4(3), 7. Retrieved from ABI/INFORM Global in the Trident Online Library.

Mirza, B. (2011). Cost-per-hire metric standard open for comment. HR Magazine, 56(3), 80. Available in the Trident Online Library.

Wroe, N. (2012). Innovations in Talent Analytics. T+D, 66(8), 30-31. Retrieved from the Trident Online Library.

360-Degree Feedback

Required Material

Custom Insight (2018). What is 360 Degree Feedback? Retrieved from https://www.custominsight.com/360-degree-feedback/what-is-360-degree-feedback.asp

Hudson Global (2018). What is 360 degree feedback? Retrieved from  https://www.youtube.com/watch?v=eT4tohLWeUw .

<br /> (Hudson Global, 2018)

Performance Experts (2017). 360 Degree Feedback. Retrieved from  https://www.youtube.com/watch?v=FDgtrg7k8Y4 .

(Performance Experts, 2017)

Optional Material

Bracken, D. W., Rose, D. S., & Church, A. H. (2016). The evolution and devolution of 360° feedback. Industrial and Organizational Psychology, 9(4), 761-794. Retrieved from ProQuest in the Trident Online Library.

Brett J, Atwater L. 360° Feedback: Accuracy, Accuracy, Reactions, and Perceptions of Usefulness. Journal Of Applied Psychology [serial online]. October 2001;86(5):930-942. Available from: Business Source Complete in the Trident Online Library

Nguyen, T., & Massingham, R. (2011). Using 360 degree peer review to validate self-reporting in human capital measurement. Journal of Intellectual Capital, 12(1), 143-74. Retrieved from ProQuest in the Trident Online Library.

Internships/Apprenticeships

Required Material

10 Benefits of Starting an Internship Program. Retrieved from http://www.internships.com/employer/resources/setup/benefits

The American Apprentice. (2013). HR Magazine, 58(11), 32-36. Retrieved from ProQuest in the Trident Online Library.

Career and Professional Development Center (2016). Tips on a successful internship, sponsored by General Electric. Retrieved from https://www.youtube.com/watch?v=QHhV3_AxRLE.

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Houston, L. (2014, Apr 23). Top law company hails benefits of on-the-job training. Belfast Telegraph. Available in the Trident Online Library.

Intern Queen Inc. (2016). How to run a successful internship Program?|The Intern Queen. Retrieved from https://www.youtube.com/watch?v=hnSqhSaLFW8.

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(Intern Queen, 2016)

Jones, D. A. (2011). Apprenticeships back to the future. Issues in Science and Technology, 27(4), 51-56. Available in the Trident Online Library.

Optional Material

10 Internship Characteristics that Attract Exceptional Interns. Retrieved from http://www.internships.com/employer/resources/setup/10-internship-characteristics-that-attract-exceptional-interns

Apprenticeship. (1992). Occupational Outlook Quarterly, 35(4), 26. Retrieved from ProQuest in the Trident Online Library.

Blackhurst, J. (2013). Collaborative training. Training Journal, 9-12. Retrieved from the Trident Online Library

Google (2013). Google Interns’ first week. Retrieved from https://www.youtube.com/watch?v=9No-FiEInLA.

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(Google, 2013)

Lerman, R. I. (2011). In support of apprenticeships. Issues In Science & Technology, 28(1), 12. Available in the Trident Online Library.