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Copyright© ECA College RTO 45012 v20.0 Page 1 of 1
Assessment Task 2 – Coaching strategy and
coaching program
Case Study
This assessment task requires the student to carefully analyse the information given in the “Simulated
business case study – North Wharf”. All further scenarios and activities will be based on this simulated
business case.
Scenario:
North Wharf is committed to evaluating the performance of its employees, identify the reasons for
underperformance and provide coaching to them.
Recently management conducted an annual formal performance review and identified that the
organisation is facing some performance issues. After analysing the underperformance of the
employees, management has identified several reasons:
• Inability to achieve performance targets.
• Communication barriers.
• Inability to achieve work/life balance
• Employees participation in decision making.
• Teamwork issues.
• Lateness, absenteeism, leaving without permission.
To manage the underperformance and increase the skills base of the employees, management has
decided to provide coaching. To do so, they want a coaching strategy and coaching program in place
that can help with the following:
• Performance management
• Development of confidence
• Achievement of work/life balance
• Improvement of communication skills
• Improved teamwork
• Improved decision-making
• Increased productivity
• Increased employee engagement
The board of directors have arranged a meeting with the Human Resources Manager and allocated
the responsibility to plan, develop and implement a coaching strategy and to monitor the
implementation of the coaching program in the organisation.
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